Return & Refund Policy
At Doe Out, Bow Out, we strive to provide you with a hassle-free shopping experience. We understand that sometimes returns are necessary, and we want to make the process as simple as possible. Our return policy ensures your satisfaction and confidence in every purchase. Please take a moment to review our policy below:
- 30-Day Return Window: You have 30 days from the date of delivery to initiate a return for eligible items. Beyond this timeframe, we may not be able to process your return.
- Eligible Items: We accept returns for items that are unused, in their original condition, and include all original packaging, tags, and accessories.
- Return Procedure: To initiate a return, please follow these simple steps: a. Contact our customer support at doeoutbowout@gmail.com with customer support in the subject within the 30-day return window. b. Provide your order details and reason for the return. c. Our customer support will guide you through the return process and provide any necessary return authorization or shipping labels.
- Return Shipping: In most cases, we offer free return shipping. We will provide you with a prepaid shipping label or arrange for a carrier to pick up the return. However, if the return is due to a change of mind, the cost of return shipping may be deducted from your refund.
- Refund Process: Once your returned item is received and inspected, we will initiate the refund process. Refunds are typically issued to the original payment method used during the purchase. Please note that it may take a few business days for the refund to reflect in your account.
- Non-Returnable Items: Certain items are non-returnable for hygiene or safety reasons. These may include but are not limited to intimate apparel, swimwear, perishable goods, and personalized items. Please check the product description or contact our customer support for further details.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support immediately. We will assist you in resolving the issue promptly by offering a replacement, exchange, or refund.
- Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return procedure and place a new order for the desired item separately.
We hope this return policy provides you with the confidence to shop with ease at Doe Out, Bow Out. If you have any further questions or need assistance, please don’t hesitate to contact our dedicated customer support team. Your satisfaction is our priority, and we are here to help make your shopping experience exceptional.